Work Design Advisory Services
Insights, by design.
See work more clearly, understand what shapes people’s experience, and make better decisions about what to redesign.
ViVA helps organisations understand work as it is performed, integrate physical and psychosocial risk considerations, and translate complex operational realities into practical design priorities.
We examine the whole work system—people, tasks, environments, technology, organisational conditions and leadership practices—to help create healthier people, engaging work and productive organisations.
Start with insight—for free
Explore our freely available resources to introduce work design principles, stimulate discussion and help your team recognise opportunities for improvement:
Work design provocations on Instagram
WhyWork® Podcast
ViVA guides, articles and practical resources
These resources build awareness and understanding.
When you need advice applied to your organisation—its people, work realities, risks, strategic priorities and implementation environment—our professional advisory services apply.
Choose your advisory pathway
Three clear entry points take you from an emerging idea to an actionable brief, evidence-informed strategy and sustainable implementation.
Each package produces a defined decision asset—not simply a meeting or report.
DESIGN BRIEF CLARITY
Define the right problem
Best for
- An opportunity, concern or emerging idea that requires translation into a coherent project brief.
- Investment: $1,560 + GST
Up to two hours, including preparation, an online advisory meeting and follow-up.
- Clarify the business need and intended outcomes
- Identify the people, roles and stakeholders affected
- Distinguish presenting concerns from underlying design issues
- Define the proposed scope, boundaries and constraints
- Identify information gaps and key decisions
- Determine the most appropriate service pathway
A concise Work Design Brief or one revised preliminary proposal documenting:
- the problem or opportunity
- the people and work involved
- intended outcomes
- agreed project boundaries
- information requirements
- recommended next steps
Your organisation can make an informed decision about whether, why and how to proceed—without commissioning a poorly defined project or prematurely selecting a solution.
Optional face-to-face local session: $3,500 + GST and applicable travel.
WORK DESIGN DISCOVERY
Understand the reality of work
Best for
- An organisation that needs evidence about how work is experienced before deciding what to change.
- Investment: From $10,800 + GST
The standard local Discovery package includes planning and logistics, two advisory meetings, one local site visit, local travel, and concise reporting.
- Establish the priority work area, task or scenario
- Consult relevant stakeholders
- Observe work as it is performed
- Map roles, tasks, scenarios and work conditions
- Identify strengths, workarounds and informal adaptations
- Examine physical, psychosocial, cognitive, environmental and organisational conditions
- Distinguish acute risks from cumulative exposure pathways
- Identify system interactions and preliminary design opportunities
A concise Work Reality Snapshot and Design Opportunity Map identifying:
- what is working and should be protected
- what needs bolstering
- where people are compensating for system weaknesses
- where work as imagined and work as done diverge
- priority acute and cumulative exposure pathways
- opportunities for work redesign
- recommended next steps
The package also includes a findings readout with relevant project stakeholders.
Leaders can prioritise evidence-informed design opportunities rather than investing in assumed problems, isolated hazards or generic interventions.
The standard package covers one local site, one priority work area and one nominated task or scenario. Additional sites, roles, work areas and scenarios are scoped separately.
STRATEGY & IMPLEMENTATION
Translate insights into change
Best for
- An organisation ready to convert evidence and insights into practical, sustainable operational change.
- Investment: From $16,500 + GST
Five advisory days allocated according to the agreed design and implementation priorities.
The engagement may combine:
- organisational self-assessment and strategic guidance on gap closure and opportunities
- work design strategy and prioritisation
- participatory design
- facilitated small-group workshops
- extended design-brief development
- futures thinking and implementation scenario development
- solution design and evaluation
- implementation planning
- governance and responsibility mapping
- leadership and workforce capability development
- operational, health, safety, and workforce lead indicators
- outcome and impact measures
- executive or project-team briefings
A tailored Work Design Roadmap and Governance Framework, which may include:
- agreed design priorities
- solution concepts and decision criteria
- implementation stages and actions
- accountable roles and decision rights
- governance and consultation arrangements
- lead indicators and outcome measures
- capability requirements
- next-stage recommendations
Your organisation has a contextualised implementation pathway that leaders can govern, teams can advance, and the business can measure and sustain.
Ongoing Strategic Advisory
Maintain momentum and decision quality
Available to existing clients or following an initial Design Brief Clarity, Discovery, or Strategy engagement.
Strategic advisory sessions help leaders work through emerging decisions, maintain alignment and respond to new information without losing the intent of the original work.
Sessions may address:
- strategic priorities and organisational drivers
- emerging risks or implementation barriers
- lead indicators and success statements
- decision criteria and competing options
- governance or stakeholder alignment
- recommendations and next actions
Investment:
- Individual online strategy session: $1,360 + GST
- Three-session advisory package: $3,600 + GST
Each session includes preparation, a 60-minute online meeting and concise follow-up.
C.A.R.E. – Questionnaire
From care to good design: the C.A.R.E. model
The C.A.R.E. model helps organisations understand where an intervention acts and how long its effects are likely to endure. If you’d like to examine your work re-design readiness, contact us now to take the C.A.R.E. online questionnaire. This is not a maturity model, but a conversation starter on your decision-making, strategy, and practice of providing defensible, protective lines of defense in work health safety and industrial obligations, while deeply embedding effective design strategy that promotes engagement, innovation, and health of workers.
Ready to advance an idea?
If you can clearly describe the problem, the people and work involved, the intended outcomes and the project boundaries, send us an enquiry for a preliminary scope and fee proposal.
If the opportunity still needs definition, begin with Design Brief Clarity.
See the whole work system. Understand the person. Design the conditions.
Healthy people. Engaging work. Productive organisations.
Better work happens by design, not by accident.