EMPATHY and PERFORMANCE.
Design work for health, quality, and performance so that these features become the reality of work. Align the way that work is done, imagined, prescribed, and disclosed.
The ViWork services:
- ‘Design thinking’ – building literacy, capacity, and capability
- Participatory ergonomics programming with design champions
- Distributed workforce management (hybrid and agile ways of working in the age of work-from-anywhere)
- Job and Task Analysis
- Workplace climate, culture, and change management
- Communication and training
- Environmental work analysis – social and physical
- Design for diversity
Hybrid work and work-from-anywhere is a new normal. ViDesign helps you map these new work design strategies.
How do you engage workers? Invite and train ‘design champions’ to innovate and create smarter work through ViDesign.
ViDesign analyses the human factor to understand how people think and act, where they work, and how work occurs to design for safety-critical work.
Learning about the nuts-&-bolts mechanisation of a business reveals whether or not work is harmonious and effective, indicated by job satisfaction and engagement. The learnings might include:
- Job, task, and work system analysis: integrated analysis of human, cognitive, psychosocial, and physical factors in the design of jobs
- Workload analysis and perceived balance
- Empathy and journey maps to understand the internal or external customer experience
- Event analysis to learn about contributing factors that address resilience or performance erosion (the things that went “right”, what reinforces “expected actions”, and what can detract from those expectations or gave rise to adversity).
- Organisational strategy review to examine that which contributes to anxiety or concerns at work (includes survey administration) and that which props good work
- Partnering with technology providers for real-time system monitoring to examine work-as done
- Valid survey administration to examine work culture, climate, workload perception, or health & wellbeing, for example
The design of good work reflects sound governance, where work is meaningful, easily understood, and manageable. This might include:
- Job and work re/design to support effective work performance and perceived workload balance
- Design for diversity (including neuro-diversity) strategies that help businesses enact their inclusivity policies
- Distributed workforce management strategies to permit hybrid, agile, activity-based work
- Establish environmental design principles to support psychological well-being
- Competency, training, and assessment design for human-centred approaches
- With our technology partners, develop high-fidelity immersive experiences – modelling, simulation, animation, virtual or augmented reality for onboarding, training, event analysis, or similar
Co-creating a satisfied workforce is an enriching experience. Even better, is executive board-level adoption of good work design principals, philosophy, and directives.
- We examine the effects of interventions like wokload balance through job re-design, distributed work force management, or design for diversity strategies
- We evaluate the efforts to reduce exposure to incivility, aggression, and violence
- We can evaluate the implementation of immersive experiences to continually gain more from the technologies.
- We facilitate learning or innovation teams
- Implementation of evidence-based programs to reduce psychosocial or physical hazard exposure and contribute to a positive workplace climate
- We examine the human-systems integration throughout the business
- Accreditation support per the International WELL Building InstituteTM or the Green Building Council of Australia